After a brief hiatus, we're back with the next installment of our “Behind the Scenes” blog series. This week you'll meet Rebekah Biehl, our cherished administrative assistant and the first person who most East Coast donors and applicants encounter when they call our office. With her trademark warm phone manner, constant sense of composure (even with 6 phone lines ringing!), and unwavering drive to go above and beyond, I couldn't ask for a better person to make that crucial first impression.
I remember Rebekah's first week in the office last autumn, and the exuberance that filled the air. "She's only been here two days," a staff member said to me, in shock and awe, "and you wouldn't believe how much she has DONE already!" Even at the beginning, we knew we'd landed a star employee.
A native of Seattle, Rebekah worked as a content writer for an online marketing company in Redmond, WA, for close to 3 years before arriving in New York. These days, the writer in her is still strong. You won't find her without her trusty notebook -- just in case she gets a flood of inspiration.
But what makes Rebekah special isn't just her stellar organizational and writing skills and unflappable calm. It's her personal investment in our applicants. Like so many Modest Needs employees, she knows first-hand what financial struggle feels like. As a child, Rebekah's father left her mother alone to raise enough girls to field a softball team. Her mother took on sometimes up to 5 jobs at once, and Rebekah remembers joining her in many roles, even as a young girl, to help make their rent payments. Thanks to her mother's extraordinary efforts, she and her sisters were never put out onto the street.
"My mother wasn't willing to use government assistance. So this job is especially important to me on another level -- because there were many times when organizations not unlike Modest Needs kept us fed or clothed when my mother came up a little short. I feel like all of my hard times mean something when we tell someone that help is on the way for him/her. I'm so grateful to be part of transforming unimaginable sorrow into joy."
It's no surprise, then, that from the moment Rebekah picks up the phone, our applicants know that someone's on their side. I can't think of any job more important than that.